Helping Homeless Families Get Back in Control of Their Lives
“All of us who are part of the Hospitality House team love being able to help families, get back in control of their lives.”
(San Bernardino, Calif.) The San Bernardino Salvation Army Hospitality House stands ready to house homeless families and single women who need temporary, stable shelter. Their target population also includes multi-generational families, and single men with children as well.
“The Salvation Army Hospitality House serves as a safe refuge that provides residents with a supportive, caring environment and all the resources they need to deal with a wide variety of personal and/or family problems. It all starts with an emergency shelter that can keep participants safely housed for 30, 60, or 90 days, depending on their circumstances,” says Program Manager Naomi Goforth.
At intake, each new arrival is assessed by trained Salvation Army intake staff. Once the scope of a client’s needs has been determined, each family is given a detailed individualized case plan and assigned to a case manager who will maintain close contact during their entire stay.
Each family’s case plan includes comprehensive goals and objectives that cover their intake, transition to permanent housing, help finding a steady job, legal advocacy, child welfare aid, and education. Every resident is treated as an individual with individual needs and every case is different and gets a customized case plan.
Amanda and her six children are graduates of the Salvation Army Hospitality House. They now live in their apartment
“People who come to Hospitality House may have been sleeping in their cars or were recently released from a hospital. At intake, each new resident gets clothing, bed linens, hygiene products, and a chance to take a breath after whatever ordeal they have just gone through,” says Goforth.
“I didn’t know what I was going to do,” says one recent Hospitality House graduate.
“I’m a single mom and I lost my job during the pandemic. Thank goodness, at least my 15-year-old car was paid off and when we were no longer able to pay rent, that’s where we slept. I heard about Hospitality House from a friend and the people there have helped me find a new job, secure a place to live, and even got me enrolled in a course that’s going to add to my skill set so I can advance in my new-found career.”
Goforth says, “Our residents don’t just sit around and spin their wheels. They actively work on their case plan. Our case managers are good at finding each individual’s motivation to resolve their homelessness and get back on their feet.”
The Salvation Army Hospitality House Program Manager Naomi Goforth
“Sometimes, that may include a referral to one of our partner agencies for things like mental health services, substance use, and legal aid. Whatever they need, we can either provide help in-house or get them connected to the right providers,” says Goforth.
As current resident K.L. notes, “I had a pretty bad rent history and I knew not many landlords would want to take a chance on me, even though I now have a decent job. But the Salvation Army has helped me reestablish a better tenant history and now I have a place lined up to move to when my stay here ends next week.”
In 2023 The Salvation Army served 26,013 people and 24,012 households, serving 110,768 meals, and donating groceries to 12,822 households.
The Hospitality House provided 34,761 nights of shelter to families and children experiencing homelessness; 2,146 children participated in educational and recreational programs.
To talk with a Hospitality House representative, call (909) 888-4880 or visit the website at SanBernardino.SalvationArmy.org/
Learn More About the Salvation Army’s Mission
About the Salvation Army
The Salvation Army is an evangelical part of the Universal Christian Church. One of the largest charitable and international service organizations in the world, The Salvation Army has been in existence since 1865 and in San Bernardino since 1887, supporting those in need without discrimination. To donate, call 1-800 SATRUCK.
The Salvation Army of San Bernardino serves the cities of San Bernardino, Redlands, Highland, Rialto, Loma Linda, Colton, Yucaipa, Calimesa, Bloomington, Mentone, Grand Terrace, Muscoy and Big Bear, Lake Arrowhead, and Running Springs.
Media Contact
Salvation Army-PR-1214.2 Hospitality House #1
For interviews or more information call Carl Dameron
@ (909) 534-9500